Terms and conditions
Pre-order or pre-sale orders
- When you place an order in pre-sale or pre-order, there is an estimated delivery time. Due to issues beyond the store's control, this delivery may be delayed. Pingaló Babies and Kids will notify you of any delay, and as a customer you have the right to continue with your order or proceed to cancel it following the return terms established below.
Delivery policy
- Pingaló Babies and Kids subcontracts specialized courier companies to carry out the delivery.
- Check that all your information is correct and complete, as the success of your delivery depends on this.
An email is sent to the customer confirming the purchase, From that moment, it takes 1 to 3 business days to process and prepare the order. In the case of furniture or online orders, delivery times will vary depending on the product and manufacturing time specified in the product description. Once the order has been processed, delivery times are as follows:
- Monterrey and metropolitan area from 2 to 3 business days. Local parcel service with its own tracking system is used.
- Rest of the Republic: Standard is 3 to 7 business days, the Tracking Number will be included in the shipping confirmation.
- Extended areas: Certain cities or towns are considered extended areas by couriers and delivery times may be extended and Pingaló has no control over this.
- Express delivery: If you require express delivery, please contact us to arrange delivery. Additional fees apply and delivery time is the responsibility of the courier. We cannot be held responsible for orders delayed by the courier, but we will gladly assist you in filing any report.
*Clarifications:
- Preparation and shipping times may be delayed due to high order volume or extraordinary events such as new collection launches, holidays, and vacations.
- For shipments in Monterrey and the metropolitan area, there are only two delivery attempts. If no one can receive the package, payment will have to be made and a new delivery scheduled.
- For shipments to the rest of the Republic, we cannot be held responsible if there is no one to receive the package. If the package is returned to Pingaló Babies and Kids, the customer must pay for the cost of reshipping.
- In the event that the courier service does not provide the address due to an error in the address entered by the customer and the package is returned to Pingaló Babies and Kids, the customer must pay for the cost of reshipping.
- In case of bad weather, delivery times may be delayed.
- We are not financially responsible for packages lost or sent to the wrong address if the error was on the part of the customer.
- Orders placed after 12 noon will be processed on the next business day.
- Orders placed on Saturday or Sunday will be processed until Monday or the next business day.
Return Policy
If the product was sent incorrectly or has a defect, an exchange or refund can be made in the form of store credits or a refund of the cost of the product within a period of 30 business days, after the report has been made and the product has been returned. The refund will be made directly to the original payment method, and you will receive an email with the information about your return.
You can return your order only 7 days after receiving the product; and only if the product is in perfect condition, unused and in its original packaging.
If your product is delayed due to a direct cause from the store or does not comply with the agreed shipping time (without considering the time in transit), you can request the cancellation of your order and a refund in store credits or in the original payment method. Keep in mind that the refund may take up to 30 days in the case of purchases made with a credit card, but we will do our best to ensure that your refund is reflected as soon as possible.
Privacy Policy
This Privacy Policy establishes the terms under which Pingaló uses and protects the information provided by its users when using its website. This company is committed to the security of its users' data. When we ask you to fill in the fields with personal information with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.
Information that is collected
Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.
Use of the information collected
Our website uses the information in order to provide the best possible service, particularly to keep a record of users, orders if applicable, and to improve our products and services. Periodic emails may be sent through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit. These emails will be sent to the address you provide and may be canceled at any time.
Pingaló is highly committed to fulfilling its commitment to keep your information safe. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.
Cookies
A cookie refers to a file that is sent for the purpose of requesting permission to be stored on your computer. By accepting said file, the file is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a recurring website. Another function that cookies have is that with them the websites can recognize you individually and therefore provide you with the best personalized service on their website.
Our website uses cookies to identify which pages are visited and how often. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service to websites. They do not give access to information about you or your computer, unless you want this and provide it directly when you visit a website. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it helps to provide a better web service. You can also change the settings on your computer to decline cookies. If you decline them, you may not be able to use some of our services.
Links to Third Parties
This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on these other third-party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.
Controlling your personal information
You may restrict the collection or use of your personal information provided to our website at any time. Whenever you are asked to fill out a form, such as a user registration form, you may select or unselect the option to receive information by email. If you have selected the option to receive our newsletter or advertising, you may cancel it at any time.
This company will not sell, assign or distribute the personal information that is collected without your consent, unless required by a court order.
Pingaló reserves the right to change the terms of this Privacy Policy at any time.